Privacy Policy
Introduction
Didymos Ltd. (“Didymos”, “we”, “us”) is an AI‑powered customer research platform. Protecting your privacy is core to how we design, build and run our service. This page explains what data we collect, why we collect it and how you can exercise your rights.
Personal information
We collect only what we need to operate, secure and improve the service:
Account & billing details – name, email, job title, organisation, payment method, VAT / tax ID.
Content you upload – questions, survey responses, interview transcripts, files.
Usage & device data – IP address, browser type, clicks, feature use, error logs.
Marketing preferences – newsletter opt‑ins.
We gather this information from things you type, files you upload, cookies, server logs and trusted partners such as Stripe (payments).
Usage
Process payments and send invoices or receipts.
Provide and maintain the platform.
Personalise dashboards, AI suggestions and reports.
Monitor performance, fix bugs and run analytics.
Send product updates and marketing
Detect fraud, enforce our Terms of Service and comply with the law.
Data Protection
Where the EU / UK GDPR applies, we rely on one of four legal bases: contract (to deliver the service you’ve signed up for), legitimate interests (e.g. security, product analytics), consent (marketing emails and optional cookies) or legal obligation (tax and accounting rules).
Data Sharing
We never sell personal data. We share it only with:
Cloud hosting, email, payment and analytics providers that help us run Didymos (all under strict confidentiality and data‑processing agreements).
Your organisation’s authorised admins if you use a team or enterprise workspace.
Government agencies or acquirers when the law requires it or during a merger.
Data Handling
Primary hosting is in Europe
Data retention
Account & billing records: kept for seven years to satisfy tax rules.
Customer‑research content: stored until you delete it or 90 days after account closure.
Logs & analytics: held for up to 12 months, then anonymised or deleted.
Marketing consents: stored until you opt out or two years of inactivity.
Privacy
Depending on where you live, you can:
Access, correct, download or delete your data.
Object to or restrict certain processing.
Opt out of marketing at any time (link in every email).
Complain to a data‑protection authority.
Use the in‑app settings or email hello@didymos.ai and we’ll respond within 30 days.
Cookies and tracking
Didymos uses first‑party cookies for sign‑in sessions and usage analytics. Optional third‑party cookies (HubSpot, LinkedIn) load only after you accept them in our cookie banner. You can clear or block cookies in your browser at any time.
Changes to this policy
If we make material changes we’ll post them here and email account owners at least 14 days before they take effect.
Contact
Questions or requests? Email us at hello@didymos.ai or write to:
Didymos Ltd., 13B Kings Grove, London SE15 2LY, United Kingdom.
Last Updated: April 25, 2025
